Position: Division Director of Systems Modernization
Organization: Department of Human Services – Child Support Administration
Location: 23 S. Charles Street, Baltimore, MD 21201
Job Description:
Under the managerial supervision of the Deputy Executive Director of Operations for the Child Support Administration (CSA), this position contributes to the mission of the Department of Human Services to assist people in economic need, increase prevention efforts, and protect vulnerable children and adults by directing the management of system development, maintenance, testing efforts and information analysis and reporting for CSA that are currently or will be incorporated into the Child Support Management System, myMDTHINK Consumer Portal, and all other data, dashboard, and reporting needs.
The incumbent is responsible for forward thinking strategies, organized, change management focused and a collaborator across functions, the incumbent serves as the liaison between CSA, associated DHS programs, Local Departments of Social Services and the information technology (IT) divisions.
This recruitment will require traveling within throughout the state to the local offices.
Responsibilities:
- Leads the management team responsible for the development implementation and evaluation of modernization systems, the design and maintenance of existing automated systems, and the analysis and reporting of data in the Child Support Administration in accordance with federal and state laws.
- Represents CSA in a senior managerial role for major initiatives that involve CSA Programs, CSA Operations, CSA Information Technology Modernization, CSA Information Technology, budgets and CTO and OTHS systems.
- Directs the development and implementation of key strategies for special project objectives.
- Serves on DHS Data Council as Data Steward for CSA.
- Assists with providing Data Council status updates to Executive Committee. Works with CSA Business Process Steward, Policy Steward, Data Quality Steward and Data Security and Privacy and Access Steward to complete Data Council tasks and program oversight.
- Interacts with executive level managers from other divisions of DHS as well as other State agencies, to include, but not be limited to: the Social Services Administration (SSA), Family Investment Administration (FIA), Department of Health (MDH), Motor Vehicle Administration (MVA); Professional Licensing Boards; Maryland State Department of Education (MSDE) and the Maryland Department of Information Technology (DoIT).
- Reviews team members’ assessments and analytics of the impact of changes in policies and procedures on daily operations.
- Oversees the Master Data Management (MDM) CSA Program Stewardship changes and association/dis association of customer records in the Informatica Data Director System (IDD) User Interface of the MDM.
- Directs the multi-disciplinary team who analyzes, recommends, and reviews modifications to processes, workload and task distributions and timely processing of workloads and tasks, and complete on-line caseload redistribution requests for local departments.
- Provides responses for inquiries from the Executive Director of CSA, the Secretary of DHS, the Governor’s or Mayor’s office, advocate groups, legislators, the public and other State agencies and local departments regarding automated systems.
Qualifications:
Education: A bachelor’s degree from an accredited college or university in Business, Business Administration, Public Administration, Information Technology, or closely-related major.
Experience: Three (3) years experience in project management and data analysis with one (1) year supervisory experience.
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- One year experience of direct project management oversight of a major system.
- One year experience with federal system certification.
- One year experience interpreting and implementing certification guidelines.
Application Information:
Application Close Date: August 9, 2024 at 11:59pm EST
