Web-Talk - Past

NCSEA Web Talk: Serving Customers in a New Virtual World

“Serving Customers in a New Virtual World.” The abrupt closure of many offices and workplaces in the early Spring of 2020 ushered in a new era of remote work for millions of employed Americans. Child Support staff were a predominantly in-person workforce and many of the customer interactions occurred in courts or ...

NCSEA Web Talk: Empathize with Purpose

We make choices in our work lives every day regarding how we interact with others. If we nurture an environment where empathy is modeled for and experienced by employees, empathy will ripple throughout the organization, creating trust, boosting morale, and positively impacting customers. Attend this webinar to explore why empathy matters ...

Working with Tribes: From a Tribal Perspective

Have you ever wondered on how to send information or a request to a Tribal Child Support program and don’t know what to do or where to start? Do any of the following questions cross your mind about tribal programs….Does each tribe have the same process? Do all tribes have ...

Turning Your Podcast Ideas Into Reality (It’s Easier Than You Think!)

Turning your Podcast Ideas into Reality (It’s Easier Than You Think!)” Podcasting has become a fixture in our digital culture, both personally and professionally. According to the Edison Research Group, 32% of Americans listen to podcasts monthly, and this number is only expected to grow. Let’s talk about how this ...

UIFSA 201: Going Beyond the Basics

What are some of the most difficult topics when working intergovernmental cases? Contacting other jurisdictions? Change of Payee? Modifications? Case closure? Payment forwarding scenarios? This webinar continues from where we left off in 2020 with UIFSA 101 with the same popular format—scenarios being presented and the audience voting on the ...

Child Support Redux: Exploring the Elephant

Child Support Redux: Exploring the Elephant Once upon a time, two grizzled, doddering child support professionals co-authored a book, “The Insiders’ Guide to Child Support: How the System Works.” They envisioned a handbook that would explain government programs authorized under Title IV-D of the Social Security Act, starting with the fact ...

Archive for Web-Talk – Past – Page 6

NCSEA Web Talk: Serving Customers in a New Virtual World

NCSEA Web Talk: Empathize with Purpose

Working with Tribes: From a Tribal Perspective

Turning Your Podcast Ideas Into Reality (It’s Easier Than You Think!)

UIFSA 201: Going Beyond the Basics

Child Support Redux: Exploring the Elephant