Event | NCSEA

NCSEA Web Talk: Serving Customers in a New Virtual World

“Serving Customers in a New Virtual World.” The abrupt closure of many offices and workplaces in the early Spring of 2020 ushered in a new era of remote work for millions of employed Americans. Child Support staff were a predominantly in-person workforce and many of the customer interactions occurred in courts or ...

NCSEA Web Talk: Empathize with Purpose

We make choices in our work lives every day regarding how we interact with others. If we nurture an environment where empathy is modeled for and experienced by employees, empathy will ripple throughout the organization, creating trust, boosting morale, and positively impacting customers. Attend this webinar to explore why empathy matters ...

NCSEA Idea Exchange: Revisiting Paternity Disestablishment Issues in the Child Support Program

NCSEA Idea Exchange: Revisiting Paternity Disestablishment Issues in the Child Support Program Wednesday, November 10th 2 PM ET / 1 PM CT / 12 PM MT / 11 AM PT Many Title IV-D programs continue to struggle with policies and procedures when genetic testing reveals a disconnect with legally established ...

NCSEA Connects: Training – November Meet Up

Join us for the November meet up for NCSEA Connects: Training. Wednesday, November 17th – 1 PM ET / 12 PM CT / 11 AM MT / 10 AM PT Join Co-Facilitators Kathie Bohacek and Susan Dunlap for a discussion on Customer Service. The conversation will start here and take ...

Child Support Redux: Exploring the Elephant

Child Support Redux: Exploring the Elephant Once upon a time, two grizzled, doddering child support professionals co-authored a book, “The Insiders’ Guide to Child Support: How the System Works.” They envisioned a handbook that would explain government programs authorized under Title IV-D of the Social Security Act, starting with the fact ...

Where is My D&I Lens?

Where is My D&I Lens? Diversity and Inclusion have come far in 60 years, but are we there yet? Some think so, others think not, yet is there an unintentionally bias in our actions? Do we feel a bias in the actions of others? Do you witness bias in the ...

Archive for Event – Page 5

NCSEA Web Talk: Serving Customers in a New Virtual World

NCSEA Web Talk: Empathize with Purpose

NCSEA Idea Exchange: Revisiting Paternity Disestablishment Issues in the Child Support Program

NCSEA Connects: Training – November Meet Up

Child Support Redux: Exploring the Elephant

Where is My D&I Lens?