Carla West
Senior Director for Human Services
North Carolina Department of Health and Human Services
As the Senior Director for Human Services and IV-D Director for the North Carolina Department of Health and Human Services, Carla West is charged with integrating and improving access to person-centered services, helping individuals and families in North Carolina achieve self-sufficiency and improved well-being. Carla provides leadership in directing, planning, and evaluating multiple programs within a complex, integrated service delivery system and oversees the Economic Services Programs, including the Child Support Program, Temporary Assistance for Needy Families (Work First), Energy, Office of Refugee, Continuous Quality Improvement and the Customer Service Call Center. Carla also oversees the Division of Aging and Adult Services, whose mission is to promote the independence and enhance the dignity of older adults, persons with disabilities, and their families through a community-based system of opportunities, services, benefits and protections.
Carla serves on the board of the National Child Support Enforcement Association (NCSEA), is a member of the Policy Forum and CSQ committees and is co-chair of NCSEA’s 2022 Leadership Symposium. A past president of the Eastern Regional Interstate Child Support Association (ERICSA), Carla is a member of ERICSA’s Honorary Board. She is an ex-officio board member of the North Carolina Child Support Council and is on the board for the North Carolina Council for Developmental Disabilities. Carla has an M.B.A. and B.S. in Business Management from Bellevue University. She is a firm believer in trying things without fear of failure and strives to live a life of purpose.
Listen to Carla’s candidate interview here
Learn more about Carla’s vision for NCSEA here
